Many clients use Frost Brown Todd’s services in a variety of practice areas and throughout numerous states. FBT has developed cross-functional client service teams, which add value to our delivery of those services. This multidisciplinary and multijurisdictional approach strengthens our ability to manage client service, work product quality, client business knowledge and succession issues, and ensures consistent communication of the client's needs across practices and locations. Comprising lawyers, paralegals and professional staff from multiple service areas, these teams have a singular client focus resulting in better communication, cohesive strategies, greater efficiency and lawyers with a deeper understanding of that client’s business and goals.
Led by a client advocate, the attorneys and staff working with these important firm clients periodically meet to guarantee team members receive regular feedback from clients, maintain an ongoing dialogue regarding client needs, monitor developments in the client's business and industry, and uphold a consistently high level of responsiveness and work product. Client service teams have all the tools they need to resolve issues quickly and effectively.