Reasons to get sub agreements in writing

September 27, 2017 By Jim Cory

An annoyed customer leaves an after-hours voice mail. The crew you sent to her house last week to install siding didn’t clean up at the end of the day or when the job was closed out. They asked to use the bathroom ten times a day, then tracked dirt inside. This morning? Cigarette butts in the flowerbed. It was the cigarette butts that prompted the call.

It’s a new crew whose work for others you’ve inspected. This is the third job they’ve done for your company, and the first complaint. The agreement you have with this sub is wholly verbal, apart from an address, a price and a start date on a scrap of paper. So what now? Do you apologize to the homeowner and resolve not to use the crew again? 

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